Bowen David E.  <br/><br/>
Service Management Effectiveness ; Blancing Strategy, Organization and Human Resources, Operations , And Marketing  

 - San Francisco   Jossey - Bass Publishers   1990 
 - xxviii, : 414p. 
<br/><br/><label>ISBN: </label>1555422225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management 
<br/><br/><label>Dewey Class. No.: </label>658 BOW