TY  - BOOK
AU  - Bowen David E. 
AU  - Chase Richard B. 
AU  - Cummings Thomas G. 
AU  - Assocates 
TI  - Service Management Effectiveness ; Blancing Strategy, Organization and Human Resources, Operations , And Marketing 
SN  - 1555422225
U1  - 658 BOW  
PY  - 1990///
CY  - San Francisco 
PB  - Jossey - Bass Publishers 
KW  - Management
ER  -