La Londe, Bernard J. <br/><br/>
Customer service :  a management perspective / 
by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management. 
 - Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) :  The Council,  c1988. 
 - 162, [249] p. :  ill. ;  24 cm. 
<br/><br/>Bibliography: p. [177-249] (2nd sequence) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812 LA