00755cam a2200193 a 4500003000400000005001700004008004100021040000600062082001500068100002500083245016000108260008500268300003600353504004600389650003500435700002200470700002600492710004300518OSt20260519165347.0260519b        |||||||| |||| 00| 0 eng d  c 00a658.812 LA1 aLa Londe, Bernard J.10aCustomer service :ba management perspective /cby Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management.  aOak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) :bThe Council,cc1988.  a162, [249] p. :bill. ;c24 cm.  aBibliography: p. [177-249] (2nd sequence) 0aCustomer servicesxManagement.1 aCooper, Martha C.1 aNoordewier, Thomas G.2 aCouncil of Logistics Management (U.S.)