00808cam a2200217 a 4500 OSt 20260519165347.0 260519b |||||||| |||| 00| 0 eng d 658.812 LA La Londe, Bernard J. Customer service : a management perspective / by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management. Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) : The Council, c1988. 162, [249] p. : ill. ; 24 cm. Bibliography: p. [177-249] (2nd sequence) Customer services Management. Cooper, Martha C. Noordewier, Thomas G. Council of Logistics Management (U.S.) ddc BK 13764 13764 0 0 ddc 0 0 IIFM IIFM 1999-05-18 0 658.812 LA 14547 2025-05-21 09:49:00 2025-05-21 BK