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  <titleInfo>
    <title>Customer service</title>
    <subTitle>a management perspective</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>La Londe, Bernard J.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Cooper, Martha C.</namePart>
  </name>
  <name type="personal">
    <namePart>Noordewier, Thomas G.</namePart>
  </name>
  <name type="corporate">
    <namePart>Council of Logistics Management (U.S.)</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521)</placeTerm>
    </place>
    <publisher>The Council</publisher>
    <dateIssued>c1988</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>162, [249] p. : ill. ; 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management.</note>
  <note>Bibliography: p. [177-249] (2nd sequence)</note>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="ddc">658.812 LA</classification>
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    <recordCreationDate encoding="marc">260519</recordCreationDate>
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