TY  - BOOK
AU  - La Londe,Bernard J.
AU  - Cooper,Martha C.
AU  - Noordewier,Thomas G.
ED  - Council of Logistics Management (U.S.)
TI  - Customer service: a management perspective 
U1  - 658.812 LA 
PY  - 1988///
CY  - Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521)
PB  - The Council
KW  - Customer services
KW  - Management
N1  - Bibliography: p. [177-249] (2nd sequence)
ER  -