TY  - BOOK
AU  - Wilson, Charles
AU  - Srivastava. U. K.
TI  - Profitable customers: how to identify, develop and retain them
U1  - 658.812 WIL 
PY  - 1999///
CY  - New Delhi
PB  - Kogan Page.
KW  - Banks and banking - India
KW  - Rural development projects - India
ER  -