000 00699aam a2200241 4500
003 OSt
005 20260622164900.0
008 140223b1985 xxu||||| |||| 00| 0 eng d
020 _a1555422225
040 _c
082 _a658 BOW
100 _aBowen David E.
245 _aService Management Effectiveness ; Blancing Strategy, Organization and Human Resources, Operations , And Marketing
260 _aSan Francisco
_bJossey - Bass Publishers
_c1990
300 _axxviii, : 414p.
650 _aManagement
700 _aChase Richard B.
700 _aCummings Thomas G.
700 _aAssocates
906 _abooks(AACR-2 Format)
907 _a3826 (Shelf)
942 _2ddc
_cBK
999 _c12819
_d12819