| 000 | 00808cam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260519165347.0 | ||
| 008 | 260519b |||||||| |||| 00| 0 eng d | ||
| 040 | _c | ||
| 082 | 0 | 0 | _a658.812 LA |
| 100 | 1 | _aLa Londe, Bernard J. | |
| 245 | 1 | 0 |
_aCustomer service : _ba management perspective / _cby Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management. |
| 260 |
_aOak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) : _bThe Council, _cc1988. |
||
| 300 |
_a162, [249] p. : _bill. ; _c24 cm. |
||
| 504 | _aBibliography: p. [177-249] (2nd sequence) | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aCooper, Martha C. | |
| 700 | 1 | _aNoordewier, Thomas G. | |
| 710 | 2 | _aCouncil of Logistics Management (U.S.) | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c13764 _d13764 |
||