| 000 | 00717cam a2200229 a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260519154154.0 | ||
| 008 | 260519b |||||||| |||| 00| 0 eng d | ||
| 020 | _a155623001X | ||
| 040 | _c | ||
| 082 | 0 | 0 | _a658.81 FRI |
| 100 | 1 | _aFriedman, Lee A. | |
| 245 | 1 | 0 |
_aZero defect marketing : _bthe secrets of selling high tech services / _cLee A. Friedman with David H. Rothman. |
| 260 |
_aHomewood, Ill. : _bDow Jones-Irwin, _cc1988. |
||
| 300 |
_axii, 275 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aHigh technology _xMarketing. |
|
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aEngineering services marketing. | |
| 700 | 1 | _aRothman, David H. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c13874 _d13874 |
||