Customer service : a management perspective /
La Londe, Bernard J.
Customer service : a management perspective / by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management. - Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) : The Council, c1988. - 162, [249] p. : ill. ; 24 cm.
Bibliography: p. [177-249] (2nd sequence)
Customer services--Management.
658.812 LA
Customer service : a management perspective / by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management. - Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) : The Council, c1988. - 162, [249] p. : ill. ; 24 cm.
Bibliography: p. [177-249] (2nd sequence)
Customer services--Management.
658.812 LA