Zero defect marketing : the secrets of selling high tech services / Lee A. Friedman with David H. Rothman.

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TextPublication details: Homewood, Ill. : Dow Jones-Irwin, c1988.Description: xii, 275 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Book	Indian Institute of Forest Management, Bhopal	658.81 FRI (Browse shelf(Opens below))	Available	3725

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Includes index.

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