Customer service : a management perspective / by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier ... for the Council of Logistics Management.
Material type:
TextPublication details: Oak Brook, IL (2803 Butterfield Rd., Oak Brook IL 60521) : The Council, c1988.Description: 162, [249] p. : ill. ; 24 cmSubject(s): DDC classification: - 658.812 LA
| Item type | Current library | Call number | Status | Barcode | |
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Indian Institute of Forest Management, Bhopal | 658.812 LA (Browse shelf(Opens below)) | Available | 14547 |
Total holds: 0
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| 658.81 STI Sales management : decisions, strategies, and cases / | 658.81 WES Modern sales management / | 658.810071254 WEY A Handbook of Sales Training and Development | 658.812 LA Customer service : a management perspective / | 658.812 LYT what do your customers really want ? : Here's a sure-fire way to find out / | 658.812 WIL Profitable customers: how to identify, develop and retain them / | 658.816 WIN Pricing for results / |
Bibliography: p. [177-249] (2nd sequence)
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